Nota: 5/5 Resenha: Um livro sobre união, diálogo e resolução de problemas sociais complexos que trabalha a partir do papel do indivíduo no grupo. Excelente leitura. Introduction: The Problem with Tough Problems > Page 1 " They either don’t get solved at all — they get stuck — or they get solved by force . (...) Either the people involved in a problem can’t agree on what the solution is , or the people with power — authority , money , guns — impose their solution on everyone else . " (negrito por Daniel Brandt) "The people involved can talk and listen to each other and thereby work through a solution peacefully ." (negrito por Daniel Brandt) "I want talking and listening to become a reliable default option. Problems are tough because they are complex in three ways. They are dynamically complex , which means that cause and effect are far apart in space and time, and so are hard to grasp from firsthand experience. They are ...